| Customer Care |
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Customer Care Summary
Information on technical support, consulting and training, as well as user conferences and a free newsletter.
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Technical Support
The GoldSim Technology Group provides free basic support to all users with a current membership to the GoldSim Subscription Program. Advanced Technical Support options are also available.
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Subscription Program
The GoldSim Subscription Program provides free technical support, free upgrades, and access to online resources.
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Training
GoldSim training workshops can be tailored for both beginning and experienced users. Training options include open sessions, on-site custmized workshops, and web-training.
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Consulting
Our consulting efforts tend to focus on providing training, assistance in the early portions of projects to help you get started, and technical review efforts and model debugging.
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User Conferences
We typically have a User Conference every 12 to 18 months. The objective of our conferences is to provide a forum for users to share experiences with other users and the GoldSim developers, and to provide input for the future development of GoldSim.
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Video Library
The Video Library contains short Macromedia Flash videos describing various GoldSim elements and modeling concepts. We continuously add videos to this library.
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Newsletters
We send out a newsletter 3 to 4 times per year to keep you informed of new GoldSim feaures, provide you with tips and tricks, and to showcase how our customers are using GoldSim.
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User Forum
GoldSim Technology Group currently provides two different forums to provide a user-to-user community for GoldSim: a GoldSim User Forum, as well as a Group on LinkedIn.
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Webinars
We regularly schedule webinars to describe new GoldSim features or discuss how GoldSim can be applied in specific arenas.
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