Advanced support contracts are ideal for users that are building GoldSim applications in-house but need short-term support from GoldSim experts. This form of support is not intended for longer-term consulting projects. Consider an advanced support contract if you have the following needs:
Users may purchase Advanced Technical Support in 10-hour blocks. Technical questions will be referred to our consultants, and time spent resolving the problem will be charged against the pre-paid block of support. The rate for prepaid technical support is US$200/hr ($2000 per 10 hour block). Unused support time is non-refundable and expires in one year.
If your needs extend beyond advanced technical support, we can also provide consulting services on larger or more complex projects. Our consulting rates are as follows: