Maintenance for Software Upgrades and Technical Support
When you purchase GoldSim software, you receive one year of Software Maintenance, entitling you to the following:
- Free software upgrades so that you always have the latest version of the GoldSim software.
- Basic Technical Support via email and phone. Basic support covers installation and registration questions, as well as basic questions about GoldSim's features and building models.
Annual Maintenance Fees
If you wish to continue to have access to new versions and technical support, Software Maintenance can be extended each year with payment of an annual fee. The annual fee per license is calculated by adding the fee of the base product plus the fee for any add-on modules. The fee is a function of the type of license.
Software Maintenance fees are collected once per year on the anniversary date of your GoldSim purchase. We will send you a reminder of your Maintenance expiration 6 to 8 weeks before it expires.
Please note that the annual Software Maintenance fees quoted above are only valid if you pay the fee each year. If you choose to skip a year and then pay for Maintenance the following year, you would be required to pay for both years in order to have access to the most recent version of GoldSim.