FAQ

Frequently Asked Questions About Purchasing GoldSim

If you have further questions about purchasing GoldSim, please contact us at [email protected].

  • Q: What is the process for purchasing GoldSim?
    A:

    You can purchase GoldSim using a wire transfer, check or credit card (Visa, Mastercard, Amex or Discover). There is a 2.59% transaction fee when using a credit card (this is not greater than our cost of acceptance). 

  • Q: Do you charge sales tax or VAT?
    A:

    We only charge sales tax or VAT if you reside in the United States. Otherwise, if sales tax or VAT must be charged, you are responsible for accessing this yourself.

  • Q: Are discounts available for volume licensing?
    A:

    Yes. Please contact us for volume pricing information.

  • Q: What is the Software Maintenance Program?
    A:

    When you purchase GoldSim, you receive one year of GoldSim Software Maintenance, entitling you to the following: 1) Free software upgrades so that you always have the latest version of GoldSim; and 2) basic technical support via the GoldSim Help Center. After the first year, Maintenance can be extended with payment of an annual fee.

    Learn more

  • Q: What happens to the information I give you when I purchase a license (or request a Trial)?
    A:

    We request your contact information in order to communicate with you about our products and services. We do not use your information for any purpose outside of this scope. If you have provided us with your contact information, we email a newsletter (typically 3 to 4 times per year) to keep you up to date about our products and services, and other related information. At any time, you may request removal from our newsletter list. You may also request removal of your email address and any other information from our database. We will not sell, rent, or give your information to any third parties without your consent. We will protect and manage your information the same way we protect and manage our own company's property and information.

  • Q: What is your refund policy?
    A:

    Due to the intangible nature of software, we do not provide refunds on software purchases. We do, however, provide free, 30-day trial licenses prior to your purchase to allow you to determine if our software meets your needs. Trial licenses limit the size of models you can build, but are otherwise fully functional, allowing you to evaluate all aspects of the software.