GoldSim Technology Group Employment Opportunities

Working for GoldSim Technology Group offers the excitement and challenge of working for a small company that is stable, successful and has enjoyed a growing customer base for over 25 years. Our culture rewards exceptional individuals who work well with others and who seek out responsibility and personal accountability. We are currently looking to fill the following position.

Software Sales and Support Specialist

About the Role


This position is customer-focused.  The majority of your interactions with customers will be via email and our in-house support system. The primary responsibilities will be to process software sales and software renewal requests, send quotations, communicate with customers regarding upcoming software renewals, assist with customer software licensing support, and triage support tickets, either addressing them yourself or forwarding to technical staff. Depending on interests, experiences, and skill set, additional opportunities include assistance with software testing and marketing. This is a hybrid remote position.  We are based in downtown Seattle, but require you to be on-site only 1 to 2 days per week.

Salary is commensurate with experience.  Full benefits, including 3 weeks paid vacation.

Requirements

  • Bachelor’s Degree
  • Strong customer service skills with professional email and telephone etiquette
  • Excellent communication and documentation skills
  • Strong computer skills (MS Office, CRM systems)
  • Strong critical thinking and problem-solving skills
  • Highly motivated and a self-starter
  • Vaccination
  • Legal working status in the United States

Plusses

  • Experience with software licensing systems
  • Experience with Software QA Testing

If you are interested in applying for this position, send a resume and cover letter to jobs@goldsim.com.

GoldSim Technology Group is an equal opportunity employer.